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Table of Contents:
Handling Difficult Personalities
It starts with knowing your heart.
How to Read Our Critics
Evaluating what they really mean.
Removing the Roadblocks to Unity
4 barriers to teamwork.
Larry W. Osborne
Classifying Our Critics
Help to anticipate what someone might say.
Fred Smith, Sr.
4 common reactions to church conflict.
Ronald S. Kraybill
Is This Gossip?
9 questions to help you decide.
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